Building a companion app for onsite and nomad fixers at the retail titan
Redesigned HVAC/R workforce logging and technician tool at WMT, enabling multi-tenant support for internal teams and external vendors like PE
By jinesh
3 min read
- Role
- Design lead for a mobile app MVP
- Problem
- Technicians who maintain HVAC and refrigeration systems needed one app to find work orders, log travel and repair time, and order parts. It also had to work for more than one company's technicians, not just in-house staff.
- Outcome
- Ran research sessions and ride-alongs with field technicians, then designed a multi-tenant MVP for internal teams and the first external partner.
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