DesignSoftware
Defining UX for Walmart's new generation warehouses
It’s very exciting, the way the company has changed our way of working to put technology to work, whether that’s software or the way we use our data
By jinesh
4 min read
- Role
- UX designer on Walmart's distribution center automation program
- Problem
- Distribution centers relied on manual work to receive, store and ship freight, which slowed turnaround and introduced errors. Robots took over most freight movement, but associates still had to resolve exceptions like quantity mismatches.
- Outcome
- Designed touch-screen operator kiosks for those exceptions, adapting Walmart's design system for touch and for associates whose first language isn't English. The automated facilities went live in 2021 and have since been replicated across the US.
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